2026 HHAC Annual Conference

This presentation provides a practical, regulation-based review of the most common survey questions and compliance challenges faced by Colorado home care agencies. Using real-world scenarios, it walks participants through key regulatory interpretations related to QMAP use, IHSS oversight, Start of Care requirements, documentation expectations, and telehealth limitations. The session also addresses complex operational issues, including shared location compliance, Geographic Service Area (GSA) expansions, and coordination when multiple agencies serve the same client.Attendees will learn how surveyors evaluate operational separation, clinical oversight, staff credentials, and provider communication—and how deficiencies are developed when these elements break down. The session concludes with guidance on handling mistreatment allegations, understanding background check requirements, and strengthening documentation to avoid common citation pathways.The presentation closes with an interactive “Ask a Surveyor” segment, allowing participants to apply regulatory principles to agency-specific situations and clarify compliance expectations directly.